1. Overview

This Refund Policy applies to all subscriptions, wallet recharges, and services purchased through TurantReply's WhatsApp automation and CRM platform (the "Service"). Please read this policy carefully before making a purchase.

2. Subscription Fees

Subscription plan fees (monthly/annual) are billed in advance
Fees already charged for the current billing cycle are non-refundable, except where required by law or as outlined below
If you cancel your subscription, you will retain access until the end of the current billing period; no partial-period refunds are issued

3. Wallet Balance / Message Credits

Funds added to your wallet for WhatsApp message/conversation usage are non-refundable once consumed
Unused wallet balance may be refunded within 5 days of the request, subject to a processing fee of 5%, provided the account has not violated our Terms of Service
Wallet balance does not expire but is non-transferable to another account

4. Eligibility for Refunds

Refunds may be considered in the following cases:

Duplicate payment: If you were charged twice for the same transaction due to a technical error
Service non-delivery: If the Service was completely inaccessible due to an error on our part for an extended period, and we were unable to resolve it
Billing error: If you were incorrectly charged due to a system error on our end

Refunds will not be issued for:

Change of mind after purchase
Messages that failed due to incorrect client data (e.g., invalid phone numbers, unapproved templates)
Charges resulting from WhatsApp/Meta-side restrictions, number bans, or policy violations by the client
Partial usage of a subscription period

5. How to Request a Refund

To request a refund:

1. Email support@turantreply.com with your account details and reason for the request

2. Include transaction ID/invoice number

3. Requests must be submitted within 7-14 days of the transaction

We will review your request and respond within 5-7 business days.

6. Refund Processing

Approved refunds will be credited to the original payment method within 7-10 business days
Bank/payment gateway processing times may vary and are outside our control

7. Third-Party Charges

Charges billed directly by Meta/WhatsApp (in a Direct-Paid billing model, if applicable) are subject to Meta's own refund terms and are not covered by this policy.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

For refund-related queries:

TurantReply

Email: support@turantreply.com

Phone: +91 9694707873

Refund & Cancellation Policy