1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of TurantReply's ("we," "us," "our") WhatsApp automation and CRM platform (the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

We provide a software platform that enables businesses to:

Connect their WhatsApp Business Account via Meta's Embedded Signup
Automate customer messaging, chatbots, and CRM workflows
Send template messages, broadcasts, and manage customer conversations via the WhatsApp Business API

We act as a technology provider facilitating your access to WhatsApp Business Platform services. We are not affiliated with, endorsed by, or an official representative of WhatsApp/Meta Platforms, Inc., except as a registered Tech Provider/Partner under Meta's programs.

3. Account Registration and Eligibility

You must be at least 18 years old and legally authorized to represent your business
You are responsible for maintaining accurate account information and safeguarding your login credentials
You are responsible for all activity that occurs under your account

4. Client Obligations

By using the Service, you agree to:

Comply with WhatsApp's Business Policy, Commerce Policy, and Meta's Platform Terms
Obtain proper consent (opt-in) from your customers before messaging them
Not use the Service to send spam, unsolicited marketing without consent, or content that violates WhatsApp's messaging policies
Not use the Service for illegal, fraudulent, deceptive, or abusive purposes
Maintain accurate business verification information with Meta

Violation of WhatsApp's policies may result in your WhatsApp number being restricted or banned by Meta — a decision outside our control.

5. Fees and Billing

Subscription fees and message/conversation charges are billed as per the pricing plan you select
Message costs are based on WhatsApp's conversation-based pricing plus our service markup, where applicable
Fees are billed [monthly/prepaid via wallet] and are non-refundable except as described in our Refund Policy
We reserve the right to change pricing with 30 days' prior notice

6. Service Availability

We strive to maintain high uptime but do not guarantee uninterrupted service. The Service depends on third-party infrastructure (Meta/WhatsApp APIs) which may experience outages beyond our control.

7. Intellectual Property

The Service, including software, design, and branding, is owned by TurantReply and protected by intellectual property laws
You retain ownership of your business data and customer data uploaded to the platform
You grant us a limited license to process this data solely to provide the Service

8. Data Protection

Your use of the Service is also governed by our [Privacy Policy], which explains how we collect, use, and protect data.

9. Termination

You may cancel your account at any time through your dashboard or by contacting support
We may suspend or terminate accounts that violate these Terms, WhatsApp policies, or engage in fraudulent activity
Upon termination, your access to the Service will cease; certain data may be retained as required by law

10. Limitation of Liability

To the maximum extent permitted by law, TurantReply shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of the Service. Our total liability shall not exceed the fees paid by you in the 3 months preceding the claim.

11. Indemnification

You agree to indemnify and hold TurantReply harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Service.

12. Governing Law

These Terms are governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

13. Changes to Terms

We may update these Terms periodically. Continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Contact Us

TurantReply

Email: support@turantreply.com

Address: India