1. Introduction

TurantReply ("we," "us," "our") operates a WhatsApp automation and CRM platform (the "Service") that helps businesses communicate with their customers via WhatsApp Business API. This Privacy Policy explains how we collect, use, store, and protect information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account details: name, email, phone number, business name, GST/company registration details
Billing information: payment method details (processed via third-party payment gateways; we do not store full card numbers)
WhatsApp Business Account (WABA) details connected via Meta's Embedded Signup, including your WABA ID, phone number ID, and business profile information

2.2 Information From Meta/WhatsApp

When you connect your WhatsApp Business Account through our platform, we receive:

Your business phone number and display name
Message delivery and read status
Template approval status
Conversation metadata (not the content of end-user personal conversations beyond what is necessary to provide the Service)

2.3 End-User (Your Customers') Data

As a data processor, we handle messages, phone numbers, and conversation content that your customers send through WhatsApp. This data belongs to you (the business) and your customers; we process it only to deliver the Service.

2.4 Automatically Collected Information

Log data, IP address, browser type, device information
Usage analytics (features used, message volumes, login activity)
Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Service
Process WhatsApp messages and automation workflows on your behalf
Calculate and bill message/conversation usage
Send service updates, invoices, and support communications
Improve platform features and troubleshoot issues
Comply with legal obligations and Meta's WhatsApp Business Platform policies

4. Data Sharing and Third Parties

We share information with:

Meta Platforms, Inc. / WhatsApp: as required to deliver messaging services through the WhatsApp Business API
Payment processors: to process subscription and usage payments
Cloud/hosting providers: for data storage and infrastructure
Business Solution Providers (BSPs), if applicable: technology partners who facilitate WhatsApp API access

We do not sell your personal data or your customers' data to third parties for advertising purposes.

5. Data Storage and Security

Data is stored on secure servers with encryption in transit and at rest
Access to data is restricted to authorized personnel on a need-to-know basis
See our separate Security page for detailed technical safeguards

6. Data Retention

We retain account and conversation data for as long as your account is active, or as required to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data subject to applicable law and Meta's policies.

7. Your Rights

Depending on your jurisdiction (including under India's Digital Personal Data Protection Act, 2023), you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for processing
Lodge a complaint with a data protection authority

To exercise these rights, contact us at privacy@turantreply.com.

8. Children's Privacy

Our Service is not directed at individuals under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notice. Continued use of the Service after changes constitutes acceptance.

10. Contact Us

For questions about this Privacy Policy, contact:

TurantReply

Email: privacy@turantreply.com

Address: India