Question 1

What exactly is TurantReply?

Accepted Answer

TurantReply is a WhatsApp Automation CRM designed for businesses. It centralizes your WhatsApp conversations into a shared team inbox, captures leads from inbound chats and Meta ads, uses grounded AI to qualify buyer intent, organizes deals on a Kanban pipeline, and automatically books meetings directly into Google Calendar.

Question 2

How does the WhatsApp connection work?

Accepted Answer

TurantReply supports official WhatsApp Business API integration as well as QR-based session pairing. With the official API, multiple team members can manage conversations simultaneously from a single business number with zero risk of phone handover bottlenecks or message delays.

Question 3

How does the Google Calendar integration work?

Accepted Answer

When a qualified lead requests a consultation, demo, or service appointment on WhatsApp, TurantReply checks your connected Google Calendar for available slots within your designated working hours. Once the customer picks a slot, the event is automatically reserved on your calendar, and a confirmation with meeting details is sent to both you and the customer.

Question 4

Does the AI invent or hallucinate answers?

Accepted Answer

No. TurantReply is strictly grounded in your verified business knowledge (such as your service catalog, pricing parameters, working hours, and FAQs). If a customer asks a question outside your approved knowledge or explicitly requests a human, the AI automatically halts and alerts your human sales representatives for a seamless handoff.

Question 5

Can multiple team members reply from the same WhatsApp number?

Accepted Answer

Yes. TurantReply features a full Shared Team Inbox. Team members receive role-based access, can assign specific conversations to themselves or teammates, leave private internal notes on customer cards, and track resolution status in real time.

Question 6

What happens if I exceed my monthly AI reply quota?

Accepted Answer

If you exceed your plan's included AI replies, manual conversation handling in your shared inbox remains completely unaffected. You can easily top up additional AI qualification credits at ₹299 per 1,000 replies or upgrade your plan anytime.

Question 7

Can I test TurantReply before purchasing a plan?

Accepted Answer

Yes! You can explore TurantReply with our live interactive AI demo right on this website, or connect with our team on WhatsApp for a custom guided walkthrough of the inbox, automation builder, and Google Calendar sync.

Question 8

How does TurantReply handle customer data and privacy?

Accepted Answer

TurantReply is built with enterprise security primitives including Row-Level Security (RLS) on Postgres, AES-256 token encryption for credentials, and strict tenant isolation so your customer leads and conversations remain private to your organization.

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Transparent Pricing for Teams of Every Size